Refund policy

All sales are final. We don't offer returns, exchanges or refunds, except in the cases below.

Damaged items

If your order arrives damaged, email info@ohcanadashop.com within 15 days of receiving it. Include your order number and photos of the damage, and we'll send a replacement or issue a refund.

Wrong items

If we send you the wrong item, email us with your order number and a photo of what you received, and we'll send the correct item.

Orders that never arrive

If the carrier doesn't deliver your order, email us with your order number and we'll issue a refund.

Refund timing

Once a refund is issued, it can take some time for your bank or credit card company to process and post it.